ExploreVox Support
Frequently Asked Questions
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How long do I keep course access?
Access, updates, and materials
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How long do I keep course access?
Access, updates, and materials
Self-paced courses include lifetime access and updates. If we release new lessons, checklists, or revised field protocols, they appear in your dashboard automatically.
What gear do I need to start?
Beginner setups and checklists
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What gear do I need to start?
Beginner setups and checklists
Beginner tracks emphasize minimal setups: a reliable pinpointer or basic detector (depending on the course), a small dig tool, gloves, a finds pouch, and a phone for mapping notes.
We provide a printable checklist per course with recommended budgets and “upgrade later” options.
What is your refund policy?
Eligibility and timelines
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What is your refund policy?
Eligibility and timelines
7-day refunds are available if less than 20% of a self-paced course is completed.
If you are unsure, start with the first module and the checklists—those are designed to help you evaluate fit quickly.
Do you teach ethics and local law?
Permissions, reporting, and best practice
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Do you teach ethics and local law?
Permissions, reporting, and best practice
Yes. Our curriculum includes permission protocols, site stewardship, cultural heritage guidance, and documentation workflows.
We also share region-agnostic frameworks for verifying local rules before you search.
How do I contact support?
Fastest ways to reach us
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How do I contact support?
Fastest ways to reach us
Use the support form in your account area (recommended), or call us at +1 (415) 555-0193
during business hours. For written follow-ups, email [email protected].